Effective Date: 01.11.24

 

Welcome to www.louistheplanner.com. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. Please read this policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

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1. Who We Are

Louis The Planner (“we,” “us,” “our”) operates www.louistheplanner.com (the “Website”) and provides event planning, management, and consultation services. For the purposes of UK data protection laws, we are the data controller of your personal information.

2. Information We Collect

We collect and process various types of personal data, including:

• Personal Identification Information: Name, email address, phone number, postal address.

• Booking Information: Event details, preferences, guest lists, and any other information relevant to our service.

• Payment Information: Payment card details and transaction history (processed by third-party payment processors).

• Website Usage Data: IP address, browser type, browsing activity, and cookies, for analysis and improving your experience on our Website.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To manage bookings, deliver event planning services, and fulfill contractual obligations.

• Communication: To contact you about your booking, respond to inquiries, and provide customer support.

• Personalization and Improvement: To personalize your experience and improve the Website’s functionality.

• Marketing and Promotions: With your consent, to send newsletters, updates, and promotional offers.

• Legal and Compliance: To comply with applicable legal requirements and enforce our Terms of Use.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To provide and manage our services, including event planning, management, and consultancy.

• Consent: For direct marketing and email communications. You may withdraw your consent at any time.

• Legitimate Interests: For website improvement, fraud prevention, and service personalization.

• Legal Obligation: To comply with legal and regulatory requirements.

5. How We Share Your Information

We do not sell or lease your personal information. However, we may share it with:

• Service Providers: Third-party vendors who assist us in delivering services, including payment processing, email communications, and IT support.

• Legal Authorities: When required by law or to protect the rights, property, or safety of Louis The Planner, our clients, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new owner.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request access to your personal data and obtain a copy.

• Right to Rectification: Request correction of any inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data, subject to certain exceptions.

• Right to Restrict Processing: Request restriction of the processing of your data.

• Right to Data Portability: Request transfer of your data to a third party.

• Right to Object: Object to processing of your data based on legitimate interests or for direct marketing purposes.

• Right to Withdraw Consent: Withdraw consent where we rely on it as the legal basis for processing.

 

To exercise any of these rights, please contact us at hello@louistheplanner.com.

8. Security of Your Information

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve user experience, analyze Website traffic, and personalize content. Cookies are small files stored on your browser or device. You can control your cookie preferences by adjusting your browser settings. Please review our Cookie Policy for more details on the types of cookies we use and how we use them.

10. Marketing Communications

With your consent, we may use your information to send you marketing communications. You can unsubscribe from our marketing emails by following the unsubscribe link in any marketing email or by contacting us directly at info@louistheplanner.com.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be posted on this page with a new effective date. Your continued use of our Website after any changes signifies acceptance of the updated terms.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Louis The Planner.

Email: info@louistheplanner.com